Privacy Policy
Sheepow Ltd
Last updated: 5 January 2026
This Privacy Policy explains how Sheepow Ltd (“Sheepow”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you use:
- Sheepow mobile applications (iOS and Android)
- Sheepow kiosk and tablet applications
- Sheepow websites and web services
- Any related services, features, or communications
This policy applies to all users, including family members added to shared accounts.
1. Who We Are
Company name: Sheepow Ltd
Country of establishment: United Kingdom
For data protection purposes, Sheepow Ltd is the data controller.
Contact:
Email: privacy@sheepow.com
2. Personal Data We Collect
We only collect data that is necessary to provide and improve our services.
2.1 Account and Identity Information
- Name (first name, last name)
- Email address
- User ID
- Account role (e.g. account owner, family member, administrator)
- Authentication provider (email/password, Apple, Google)
- Last login date and account activity metadata
2.2 Family and Shared Account Data
- Family or household name
- Family membership and roles
- Invitations sent to or received by family members
- Relationships between users within a family account
2.3 App Content You Create
- Calendar events
- Tasks and reminders
- Categories and labels
- Notes or descriptions you enter
- Assigned users or visibility settings
This content may include personal information if you choose to enter it.
2.4 Subscription and Payment Information
- Subscription status (e.g. free, premium)
- Subscription type and renewal dates
- Transaction identifiers from Apple App Store or Google Play
We do not collect or store full payment card details.
2.5 Device and Technical Data
- Device type (phone, tablet, kiosk)
- Operating system and app version
- Crash logs and diagnostics
- Basic usage analytics
2.6 Communications
- Support requests
- Emails and feedback
3. How We Use Your Data
- Account creation and management
- Authentication and security
- Family and shared functionality
- Data synchronisation
- Subscription management
- Service improvement and support
- Legal and regulatory compliance
We do not sell personal data.
4. Legal Bases for Processing
- Contractual necessity
- Legitimate interests
- Legal obligation
- Consent (where applicable)
5. Data Sharing
We share personal data only with parties required to operate the service, or where legally required. This may include:
- App stores & payment processors: Apple App Store and Google Play (for subscriptions and transaction identifiers).
- Infrastructure & hosting providers: to host our backend services, databases, and storage.
- Email delivery providers: to send account and family invitations or support communications (where applicable).
- Crash and diagnostics providers: to help us fix stability issues (where applicable).
- Push notification services: Apple Push Notification service and/or Firebase Cloud Messaging (where applicable).
We require these providers to protect data and use it only for providing services to Sheepow.
6. International Transfers
Where data is processed outside the UK or EEA, appropriate safeguards are used to protect your information.
7. Data Retention
- Account data: retained while your account is active.
- User content (events/tasks/categories): retained until you delete it or delete your account.
- Subscription records: retained as required for accounting, fraud prevention, and legal obligations.
When you delete your account, we delete or anonymise personal data unless retention is required by law or for legitimate business purposes (for example, security logs and backups for a limited period).
8. Family Controls
Family account owners manage access and shared data. Some content may remain visible to other members until it is removed or membership changes.
9. Your Rights
- Access
- Correction
- Deletion
- Restriction or objection
- Data portability
- Withdraw consent (where applicable)
- Complain to the UK ICO
To request deletion of your account and associated data, please visit: Account & Data Deletion Request.
10. Children’s Privacy
Accounts must be created by adults. We do not knowingly allow children to create independent accounts. Family members may be added under an adult-controlled family account.
11. Security
We use reasonable technical and organisational measures to protect personal data, including securing data in transit (TLS) and access controls.
12. Cookies
Our websites use essential cookies only. We do not use advertising profiling cookies.
13. Policy Changes
Updates will be posted here. The date above reflects the current version.
14. Contact
Email: privacy@sheepow.com
Company: Sheepow Ltd
Country: United Kingdom